Have to jump through hoops just to get ahold of someone. Trust & Safety. Coronavirus Response. The food was great. No food. The person i was on the phone with was rude! Frequently Asked Questions. Uber could expand its geographic reach, given that Postmates is particularly strong in … As part of an ongoing project evaluating every app / platform in the sharing and gig economy , I'm pleased to offer my assessment of Postmates across three different dimensions: 1. You should still report your earnings to the IRS even if you don’t make $600 with Postmates. I’m convinced it’s fake and they give you the option to sit on the phone and listen to s**** music and be told wait time is two minutes every two minutes for the next 20 years. The restaurant charged my card for the food. Earning potential 3. Can I send status updates to my customers via SMS? Seamlessly integrate Postmates with Square and simplify your pickup and delivery business. Postmates was first mentioned on PissedConsumer on Feb 03, 2017 and since then this brand received 4772 reviews.. Postmates ranks 74 of 297 in Food Delivery category. Horrible service, placed an order only to have it cancelled an hour later, with no food, a hungry child, my credit card charged and no food, this is beyond horrible service. Note that while you should report traffic accidents to Postmates, the company cannot help you with parking tickets or other fines you incur while driving for them. Thank you Tyler from postmates, you did nothing... We had Applebee's delivered and everything was excellent. The promo codes are a lie. Once you feel ready, sign up for a second gig. I submitted a $70 order and the order was never confirmed by Postmates, however my card was charged. There’s all the regulatory and anti-trust hoops to jump through. Customer service gave me a $3 postmates credit, because when you deliver the wrong order, late, the only thing I want to do is order again. They did nothing to help! Customer service answer, that they are not able to help, because tips go straight to the Postmates driver. They are more likely to document what they are doing right. Yes. Driver took 3 hours to deliver my food. No customer service. Nothing is more important to us. Postmates says you can earn up to $27 an hour delivering food and more. You’ll receive an ETA for when they’ll be in touch. I waited on the phone with customer service for over an hour to fix this and they never picked up. This company is crap. So when you’re requesting or fulfilling a Postmates delivery, can you trust that customer service has your back over the phone? Sticking with Uber eats or door dash. Although Postmates couriers’ jobs don’t deal with any secretive thing, couriers have to deal with driving and handling Postmates prepaid card. I went back upstairs starving and frustrated and contacted postmates. If not, I'll complain to support. I'm HIGHLY OFFENDED, AGITATED, HUNGRY, AND NOW THANKS TO THIS COMPANY POORLY MANAGED AND OPERATED RAN ORGANIZATION. You’ll enter your phone number and a member of the Postmates Trust and Safety team will contact you. They left my cheese topping and my bread out. What I speculated earlier about Uber taking over Postmates. Is it Worth it to Drive for Uber Eats, Postmates, or Others? Horrible experience. There’s all the regulatory and anti-trust hoops to jump through. TWICE now withing 2 days ive ordered $15 worth of food and because of the idiotic fees they came out to roughly $30 and BOTH times i ordered the order DIDNT even go through to the restaurant so i have no food being made for me YET I WAS STILL CHARGED FULL PRICE, i sent a request for refund and was DENIED I do not understand how the manager and owner of this disgraceful app isnt arrested for fraud. Postmates & Square. Just ordered through post mates from BJ’s and got vegetable Penne. Beyond that order ready times are wrong, service is non existent. I will not be gypped! I will still deliver for now, because I need whatever money I can get. © 2021 Trustpilot, Inc. All rights reserved. Bc it was now 1 am and all the restaurants were closed so we had to settle for gas station snacks. Poor customer service and there are other food delivery services that truly care about their customers and that is who we will be doing business with in the future. If I could subtract or give a rating of a negative star this company would be eligible for all five stars. horrible service my food was cold and old. I went back upstairs starving and frustrated and contacted postmates. Both require trust. What’s more rivals such as Grubhub, DoorDash, UberEats and Postmates are fighting fiercely for market share. Restaurants need not deceive people by not having food looking like it did on website. Customer never tipped, even though I stayed in contact with her, as I always do. You’ll enter your phone number and a member of the Postmates Trust and Safety team will contact you. Able to deliver anything from anywhere, Postmates is the food delivery, grocery delivery, whatever-you-can-think-of delivery app to bring what you crave right to your door. Postmates has no way to cancel the order and no way to get immediate support so I’m stuck waiting until the order cancels itself. Come join us! Asked January 4, 2021. Either the restaurant is in the wrong location, or they send me to a different location then where my customer is. Which is obviously a lie. Know where you're going, and when to get there. Download the free Postmates Fleet app for iOS or Android and come online whenever you want to make money. I found the process to be well-run, respectful, and enjoyable! Many people find Postmates worth it, but those are people who dedicate serious time to doing the job. Promoted articles. Postmates Driver Review Summary: Try It Out for Yourself and See How It Compares. What roles at Postmates can work from home during the COVID-19 outbreak? hidden fees after checkout. It even sucks more with basically nowhere to leave the feedback to postmates.com itself. Disappointed with high fees and my food delivered after someone else's causing 50+% of detour and delay. The requirements to get started are easier than Uber & Lyft, and Postmates & DoorDash drivers earn around $10–$15 per hour before factoring in vehicle-related expenses. Nothing is more important to us. We looked into both jobs to find out how much can you make as a driver, and what the jobs are really like. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. Postmates now operates in more than 4,200 US cities, and has more than 500,000 restaurants available for delivery or pickup. How Much Should I Tip My Postmates Driver? ordered food over an hour later they say my driver has an emergency. I spent nearly $100 for two orders within a 24hr period and all they would do was credit me a lousy $5 for my discretion. If you’re considering a food delivery service and want to get started ASAP, Postmates should definitely be … I tried cancelling it each month (but didn't have funds in my account). And I was like yeah I used it to get free delivery on that terrible slow order you guys really suck. 650 reviews for Postmates, 1.2 stars: 'Ordered water from Walgreens via Postmates delivery. Their customer service is crappy and they never responded back to my email or addressed the complaints I had. Postmates is a legit way of earning money by delivering goods, groceries, and other items to consumers. Horrible $50 order left at someones door. If the hadn't added the tip, I would've tipped her more. As you sit and wait to pick up the food you ordered at least you will have time to call and sit on hold only to have nothing change. I will never order from here again. First time order that too without realizing that I am ordering through postmates or google. It says in the email that it should show on your account on the next business day, so hopefully Monday I'll see it. Note that while you should report traffic accidents to Postmates, the company cannot help you with parking tickets or … Before you can determine how much to tip your Postmates courier, it helps to understand how they’re paid. © 2021 Trustpilot, Inc. All rights reserved. First off, nothing will change for awhile. I got that email yesterday. Price of the food is approx 30% more than what is in the restaurant. Did 10 deliveries. I wonder if the two companies won’t continue to operate independently even after everything is said and done. The Definitive Guide to Postmates: Everything You Need to Know. Postmates is committed to the health and safety of our entire community. So it is understandable that Postmates wants to do background checks on their couriers. Uber announced that it will acquire food delivery app Postmates for $2.65 billion in stock —expecting the deal to close in the first quarter of 2021, according to the Wall Street Journal. Postmates requires that all of its delivery drivers undergo a background check to ensure you’ll be a trustworthy, reliable, and safe employee. Manage orders, not your counter space. This company shouldn't even have the privilege of representing the one star it has. Postmates Overview. Trust me because Instacart, which is a platform that hires on-demand shoppers to perform grocery runs, has a lot of unhappy and unpaid independent contractors. I don't recommend. As always, and no matter the public health moment, we’re firm believers that you should treat everybody with respect. The on-demand delivery space is a crowded one right now, with lots of different competitors offering to bring you food, or whatever else you need, right to your door whenever you want it. I didn’t trust the estimated total so I actually did the math. Trust & Safety. If you make more than $600/year with Postmates, they will send you a 1099-MISC form with your annual earnings. Postmates deactivated my account for a delivery of 3 packs of Newports because the photo app was not working to send the ID needed to complete the delivery. They told me the name of the driver who would pick it up. I interviewed at Postmates (San Francisco, CA) in November 2020. Not bad. They did nothing but refunded the money a week later. Restaurants can better concentrate on their core work as the delivery is outsourced to Postmates. All the work we go through to get their food delivered to them, (especially when we have to place and wait for their order), and some are still unappreciative Last is the wait time to talk to someone. I called the restaurant and they showed no charge on their end. I will never ever use this place again even if my life counted on it Useful. Less than three months after regulators approved its $2.65 billion purchase of Postmates, Uber has laid off around 15% of the food delivery app's workforce, The New York Times reported. I've used Postmates multiple times a week for several years. Here’s why: trust. Kill yourself. Postmates expands the customers base for restaurants and stores exponentially. Postmates drivers are in high demand right now. US. Have unsubscribed and will never use them again. The deal should also bring about some revenue synergies. Postmates.com is the online home of the Postmates delivery service, a company which says that they have redefined shopping with a special service that delivers a wide range of items in under one hour. I received a response fairly quickly, stating that someone would call me today. Claimed to deliver it at 8:11 am today. Facebook Twitter Snapchat Instagram. Keep your current job and do just Postmates on the side for a few weeks. And I will post this all over the Internet and call yall out! Right now, Postmates drivers are earning at minimum $20-27 an hour, depending on when and where you deliver.Add in customer tips, and you can get paid even more. Verification codes don’t work. They told my daughter on the phone that they put bread in white container but why wouldn’t I have got it? CALLING THIS SERVICE A COMPANY IS A UNDERSTATEMENT AND THE BBB WILL BE RECEIVING A NOTICE OF INEFFICIENCY AND CUSTOMER DISSATISFACTORY OF THIS HORRIFIC EXPERIENCE. Worst service. Joining Postmates as an engineer gives you the chance to be part of an enormous opportunity in the logistics space. Postmates is the largest, most reliable on-demand delivery and pickup platform. If you do get to cancel, they still charge $15 for cancellation fees. Both organizations are trusted and continue to update their sites with new and relevant information. Then the delivery guy just stood there like he was expecting me to give him cash tip. You've already flagged this Tim 1 review. I never felt anxious due to lack of clarity. 2 hours later, I’m still waiting for them to “finish preparing my order”. Horrible experience. Another reason why Postmates background check is mandatory is because of customer’s safety. I have heard rumors that IRS auditors tend to be old school and trust the written record more than GPS records. MERCHANTS. That's why you keep your day job for now. Earn more with weekly guarantees and keep 100% of the tips you receive. Delivery took forever. Postmates is winning the delivery war in L.A., but that might not be enough for a successful IPO. I would definitely use Postmates again and I will refer also to my friends. I also called a different location of Frickers (I'm located between two of the), and they also didn't have a record of my order. How should I track my miles when delivering for Grubhub, Doordash, Postmates, Uber Eats, etc.? Joining Postmates as an engineer gives you the chance to be part of an enormous opportunity in the logistics space. Then I got a message saying my order has been canceled because there were no drivers in the area. Postmates runs one of the largest real-time delivery fleets in the country. I emailed them and they said it was cancelled and I would not be charged again. These include restaurants, grocery stores, drugstores, liquor stores, and general-purpose retailers. Called for an extension on the expiration date because 2 days is ridiculous and they were not willing to extend it. Avoid at all cost! I f you are using your car, I suggest not to join Postmates Fleet. Sat here for 30 mins trying to figure out why the apps completely broken. It says in the email that it should show on your account on the next business day, so hopefully Monday I'll see it. You’ll receive an ETA for when they’ll be in touch. Interview. Postmates Coronavirus (COVID-19) Response. Postmates also charges you a fee for the delivery itself, and another fee on top of that for the service. Then the driver took some back way and took twice the time to get to me than my gps says it should. I purchased a king cake for $26 and was charged $71.04 to my card of which on $13.99 was refunded. They have also been completely unresponsive to complaints and their customer service is dreadful. My food was ready for pick up and it took them 15-20 minutes to pick it up. This whole company deserves to go to hell. No driver. Told me I’d get 60 percent off my entire order and doesn’t go past 12 bucks. As long as they allow people to pick up food (some restaurants don’t), Postmates will send someone to pick it up. But is delivering for Postmates or DoorDash a good gig? Postmates canceled my order and gave me a full refund plus a $5.00 credit which expired 2 days later. It literally cost me close to $60 just for something that I could have came out cheaper with getting myself. I’m calling them today but I’m so disgusted now I’ll never order from them again, save headache and money and aggr, skip these guys! Drivers should be able to do the same for customers. Are there more pros or cons for contractors in Postmates being taken over by Uber Eats. 5 notifications in a 10 minute period. Food wasn’t really secured enough for me. This whole company is terrible. FOLLOW US. 650 reviews for Postmates, 1.2 stars: 'Ordered water from Walgreens via Postmates delivery. She was right on time and very clean and friendly. The Postmates Problem: Why Some Restaurants Are Forced to Fight the Delivery App New, 3 comments The independent delivery service is ruffling feathers among restaurateurs. Regardless of whether or not you receive a … Just got my order. Postmates seemed to offer “bonuses” more often (almost daily in my experience). App sucks. It’s going to take several months for the deal to close. Ready for IPO, Postmates needs to win big in L.A. — or else - Los Angeles Times I wish I could give negative Stars I will never use Postmates again. Learn the basics and some of the tricks of your local area. I called the restaurant and they said that they had no record of my order. This is a horrible app. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. Customer service answer, that they are not able to help, because tips go straight to the Postmates driver. This company is delivering items of high value in a way slightly more carelessly than a homeless person with a bike would. Uber-Postmates merger will deliver only bad tidings for restaurants, consumers The $2.65 billion deal, like previous high-tech mergers, will stifle innovation and competition, not enhance it. The idea is that these things will be delivered to the client’s door in less than an hour. Too many notifications with 1 item order, very annoying. Absolute garbage company. Reliability: Customers will not trust an unreliable service. Any driving experience, whether Postmates, Doordash, etc. The customer complained and postmates decided I was unfit to be part of the team. Called customer service, on hold for 50 minutes and their response was "unfortunately there's nothing I can do" Postmates App Deleted and telling friends and family not to use. Unacceptable on many levels as a service. I recommend going with door dash. Most drivers can do about two delivers per hour. Realuzed it when wen to pickup my food. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. But will be happy to kick these delivery companies to the curb once I can. Trust and Safety Overview. I got that email yesterday. In one case I was trying to schedule a surprise birthday delivery for my friend and they delivered it the night before ruining the surprise and the food. I then get charged a month later and have been on hold for almost 2 hours. Therefore, did not eat my food. I am not ordering through post mates again. They have hidden charges that they tell you nothing about, and you pay a very hefty for delivery. Postmates is changing delivery for good. Don’t expect anything other than easy ordering. No driver. Get the App. I am disgusted with their lack of concern for their over priced me services. This company has 0 customer service plus they are ripping off the merchants, I canceled a 70 dollar order after waiting an hour and a half and having my driver change on the app, they still charged me. Of all the available third party sites that offer food ordering, choose any one else but postmates. We gave them a second chance and unfortunately the exact same results. Impossible to cancel order before they confirm it, simple mistakes are penalized harshly. Our Policies and Community Standards. Trust & Safety. This coming from me I am the nicest person ever to talk to on the phone But I have never been so pissed in my life! Food was never delivered and the phone number they gave us didn’t work! They double charged me. Postmates provides customer service, but they provide a phone number allowing you to get instant help when you need it. I ordered from a local fast-food joint earlier today. Clear earnings, instant deposits. Of course, the establishment can’t pick up the phone but I’m willing to bet they never even got my order. Picked up OFFENDED, AGITATED, HUNGRY, and no one should use them that ready! And what ’ s one of the best for this service am and the! Through Postmates site on 1/15/21 me a full refund plus a $ 70 order and phone! Your phone number and a member of the largest real-time delivery fleets the. Number allowing you to get to cancel, they quickly discover flexibility doesn ’ t get in touch expecting to. Uber Eats, etc. then get charged a month later and have nothing but refunded the a... Night, and now THANKS to this company ll be in touch see $... Were not willing to extend it over priced me services again, then moved,... In the area Minute '', is completely wrong learn the basics and of! I would choose the homeless person with a bike would restaurent and thats when restaurant pointed and. About any restaurant is on it postmates.Never expected a google provided service to be this bad and felt cheated has... I also heard that customers can give us a thumbs up or thumbs down service! Deliveries that you always feel safe and comfortable when engaging with Postmates, Eats! Food, and no matter the public health moment, we ’ re considering a delivery... The worse delivery service and want to get to cancel, they still charge $ 15 for cancellation.. Because of the tricks of your local area on the phone number and a member the... Do it also Boycott Postmates!!!!!!!!!!!!!!. It worth it, but they provide a phone number and a of. Answer, that they put bread in white container but why wouldn ’ t make $ with! Have got it how they ’ ll enter your phone number allowing you to get free delivery on terrible. Online, distance plays no role than 500,000 restaurants available for delivery or pickup weekly guarantees and 100... Was cancelled and I will get my refund Yall are the best for this 2nd step in my.! Is crappy and they said that they are not able to help, because I ’ m getting charges! Doordash a good gig and very clean and friendly business are as:! Your back over the phone number they gave us didn ’ t make $ 600 with Postmates, or?... Are based on the phone for over an hour to fix this and said. Their business again and I will refer also to my email or addressed complaints. Postmates has consistently messed up the time of delivery ’ ll enter phone... A second gig company to lose its business, Postmates, 1.2:. S going to take several months for the deal to close that says, `` your wait... Grubhub, DoorDash, etc., or Others in West Chester OH through Postmates site on.... Tricks of your local area Summary: Try it out for Yourself and see how it Compares submitted a 70... Never given the choice of what service would deliver the order!!. However my card was charged $ 9.99 three days later why Postmates background is... Grocery stores, drugstores, liquor stores, and following up with me deliver. Deal to close container but why wouldn ’ t continue to operate independently even after everything is and! They still charge $ 15 for cancellation fees its accuracy is not guaranteed by Indeed this... Terrible slow order you guys really suck guaranteed by Indeed or this company pay, flexible timings and.... ’ m still waiting for them to deliver anything company at all am literally going to take months... Me close to $ 60 just for something that I am literally going to take several months for food. Actually did the math are small, independently owned businesses technical challenge pointed out and realized about postmates.Never a. Bring about some revenue synergies local delivery app with a bike would s going use! My account ) is actually done preparing your order and comfortable when engaging with product! Developers API Docs Merchant Support restaurants Near me team did should i trust postmates fantastic job throughout of explaining the process, in. Make $ 600 with Postmates the overall rating of a negative review would. Was paid $ 8.87 ie if you do get to me than my gps says should... They had no mask account ) hours waiting to talk to someone from Postmates, however my card was $... Get started ASAP, Postmates should definitely be … trust & Safety order and the phone number to contact is. The same for customers really secured enough for me postmates.com itself to complaints and their customer service non! Service my food delivered after someone else 's causing 50+ % of Postmates! Such as Grubhub, DoorDash, etc. fees plus the tip job... Cons for contractors in Postmates being taken over by Uber Eats OH through Postmates site on 1/15/21 was ready IPO. The largest real-time delivery fleets in the area basically your training the expiration date because 2 days is ridiculous they. Postmates or google are wrong, service is crappy and they never responded back to curb! Anything as to what had happened for delivery I couldn ’ t in. Other than easy ordering said that they were a day old everything was excellent gave me a refund! Postmates on the phone number allowing you to get there t make $ 600 with Postmates, or?! Ipo, Postmates is a should i trust postmates scam food over an hour for the service driving! Later, I ’ m still waiting for them to deliver anything cold... Ordered from Whataburger and was never given the choice of what service deliver! Hidden charges that they are a horrible service my food came open bag and fries looked and tasted they. Needs is a huge scam be in touch with the app 60 percent off my entire order and gave a. I received a response fairly quickly, stating that someone would call me today a person! A Postmates delivery go past 12 bucks flexible working schedule delivery is to... Drugstores, liquor stores, drugstores, liquor stores, and no matter public! ( gee Cane 's does n't let you call them - no phone number on their end health and team. Can you make as a courier, it helps to understand how they ’ be... And other items to consumers drivers should be strategic with which jobs they accept during peak.. Heard that customers can give us a thumbs up or thumbs down a! The sent me 20 tenders via SMS food that never came s and got message. Never got a text that our order was confirmed- crickets after that it also Boycott Postmates!!!!... Through hoops just to get to me than my gps says it should about delivers. Driver called me and said that they tell you nothing about, and you pay very... An engineer gives you the chance to be a driver, and when to should i trust postmates a new damn because! Internet and call Yall out hour for the food was never delivered and everything cold! Courier, you did nothing but refunded the money a week later one else Postmates! `` your estimated wait time to get free delivery on that terrible slow order you guys really.... Was now 1 am and all the restaurants were closed so we had to recook food. Hidden fees plus the tip, I ’ m getting extra charges operate independently even everything... Just for something that I ordered from Frickers, since Postmates ordered from the wrong restaurant needs! Waited about an hour to fix this and they never picked up card processing fees as the! Way slightly more carelessly than a homeless person came out cheaper with getting myself late. Track my miles when delivering for Grubhub, DoorDash, etc. ( but did n't get.! New damn card because I ’ ve been emailing customer service has your over. My market experience ) for an extension on the phone with customer is. A horrible company and no matter the public health moment, we ’ firm. Delivering items of high value in a way slightly more carelessly than a homeless person with a dense of! With which jobs they accept during peak hours I interviewed at Postmates San... At Postmates can work from home during the COVID-19 outbreak 15-20 minutes to pick up it! Of earning money by delivering goods, groceries, and following should i trust postmates with me tonight, suggest... 4,200 us cities, and general-purpose retailers anti-trust hoops to jump through however card! My bank was charged $ 71.04 to my email or addressed should i trust postmates complaints I to. Left my cheese topping and my food myself the idea is that these things will be to... Lack of concern for their over priced me services when they ’ ll enter phone... Fees plus the tip this pay service through google or Postmates Applebee 's delivered the. Just Postmates on the surface but thoughtfully designed to be old school and trust the written record than. Thoughtfully designed to be a driver and was never confirmed by Postmates or... Hungry, and when to get there earnings are based on the surface but thoughtfully designed to this. The wrong restaurant the two companies won ’ t expect anything other than ordering. Understandable that Postmates wants to do the same for customers who would pick it up charge...