Consumers can file complaints 24x7 in Dubai Staff Reporter /Dubai reporters@khaleejtimes.com Filed on April 11, 2018 | Last updated on April 11, 2018 at 08.22 am Disclaimer: This chat service should not be relied upon as a substitute for professional advice which takes account of your specific circumstances and any changes in the law and practice. As per the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007, in case a consumer has a complaint, the first step is to register the complaint at the toll free Call Centre number of the service provider and obtain a docket number, confirming registration of the complaint. This regulation will contain comprehensive guidelines for the dispute and appeal process to ensure all service providers receive fair and non-discriminatory treatment. Download the ALHOSN UAE contact-tracing app; Maintain physical distance; stay 2 meters (6 feet) away from others; Wash your hands regularly for at least 20 seconds and sanitise them often; Wear masks and gloves when stepping out; Wear masks and gloves inside your homes if you are ill or are taking care of a sick person eMudhra, a global Public Key Infrastructure (PKI) and Trust service provider with presence in UAE, has announced that they have become a certified Cross Certification Service Provider in the UAE. Al Tamimi & Company’s Technology, Media & Telecommunications team regularly advises on telecommunications related issues including consumer complaints and disputes relating to telecommunication services. Under the TRA’s Regulations, the TRA has the authority to resolve disputes and order any remedies accordingly. Telecommunications Regulatory Authority Dubai UAE e-Services Portal. ‎The UAE TRA application provides the main services in an interactive manner in order to ease the life of TRA customers. Our Board is composed of a full-time Chairman and four full-time Board Members. In case he fails, the caller will be forwarded to the Department of Complaint and Advise to process the complaint or answer the inquiry. The first point for filing a complaint is with your licensed telecommunications service provider itself. Once the TRA is satisfied with the response and actions to be taken by the telecommunications service provider, the TRA will inform the consumer of the outcome and if the consumer is satisfied, the case will be closed. Telecommunications Regulatory Authority (TRA) of UAE rolled out a set of new rules and regulations (anti-spam policy) related to SMS messaging from 3rd November 2020. Initial Etisalat complaints should be directed to their team directly. ���J("�+ endstream endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <>stream In case he fails, the caller will be forwarded to the Department of Complaint and Advise to process the complaint or answer the inquiry. UAE participates in ARABOSAI Governing Board meeting in Morocco 20 fiscal criminal cases referred to the public prosecution service Claims amounting to one billion dirham SAI discloses a case of corruption of 5.5 Million You can find contact details for Etisalat above.. ComplaintsBoard.com is an independent complaint resolution platform that has been … TRA announces new rules for UAE phone users: Now closing a phone plan or contract early is cheaper ... the Telecommunications Regulatory Authority (TRA) said in a statement. This involves important and mandatory process, especially when it comes to sending Promotional/Marketing SMS (Bulk SMS). During the first phase, which runs from 13 July to 5 August, the … All TRA regulations are issued after a public consultation process. It is important to note that the TRA will reject disputes which it considers to be incomplete, frivolous, capricious or simply designed to damage the interests and reputation of the telecommunications service provider. Initial DU complaints should be directed to their team directly. This comes in line with the UAE direction towards Smart Government. We have responsibility for the regulation of the teaching profession, including misconduct hearings and the maintenance of the database of qualified teachers. هذا الرابط سوف يقوم بتوجيهك إلى موقع خارجي. The UAE has made keen efforts to ensure the consumer's confidence in the market and to create a fair relationship between consumers and businesses. Telecommunications service providers are legally required, under the TRA’s Regulations, to maintain procedures to handle consumer complaints and to provide consumers with information regarding the complaint process. First and foremost, you might wonder what Tasheel is and its function. The refund will be carried out in two phases. The Federal Law No. A. Associate - Press Release - 08-Apr-2019 uae TRA opens registration for UAE Hackathon 2019 Data for Happiness and Wellbeing. List of Services as follows:- - Complaint against service provider - Inquiry and Suggestions to TRA - Request… _����a�4+qj)#L��k%��� 2RrW�U0J�����?��Lz��A���l����5��. The telecommunications service provider shall use its best endeavours to close the dispute by the set deadline, however it can make a written request for an extension if required. Complaint by Qatar. Complaints, if any, received in TRAI are forwarded to the service providers. Lahore, 11 July 2020: The tickets refund process of the 10 HBL Pakistan Super League matches which were abandoned due to rain, played behind closed doors or rescheduled due to Covid-19 will commence on Monday, 13 July, it was announced today. Kindly accept the disclaimer to proceed to a live chat. Often these consumers are not sure of the process for making such a complaint. If successfully handled, the complaint shall be closed before recording it. List of Services as follows:-- Complaint against service provider - Inquiry and Suggestions to TRA - Request to block a website - Request to block SMS spammers The TRA will submit a copy of the dispute to the telecommunications service provider, together with any instructions or questions that the TRA may choose to raise. A complaint to the Central Bank can be registered in several ways. For further information about these matters, please contact Nick O’Connell (n.oconnell@tamimi.com) or Amna Qureshi (a.qureshi@tamimi.com). As such, one of the reasons why no links are provided, is that it would take the whole page to do it. Share it to Urdu speakers.. #yourhappinessourhappiness The TRA took to Twitter to remind residents that they can file a complaint against Etisalat or du by calling the toll free number 80012. Qatar claimed that the measures appear to be inconsistent with: However, the TRA will generally only handle subscriber complaints after the complaint has been submitted to the service provider and if the matter has not been satisfactorily resolved by the service provider's own customer complaints procedure (Article 15.11.1 of … The take away point is that, when considering filing a complaint, it is important to remember that your telecommunications service provider should be the first point of contact. The Trade Agreements Act refers to a law requiring the U.S. government purchase only “U.S.-made or designated country end products.” Companies and contractors are considered TAA-compliant if they follow TAA guidelines. In this article, we outline the procedure for the making, processing and resolving of a consumer dispute in regard to a UAE licensed telecom service provider. d�"��V�'�����U0^�Q�,YiF��N��C�W�/V�t����!Y�Vy���L���?��bo{�7��︢�����%e�|i+l=+�����_8F��s��f��>� �fGi4q�i �Qĉ� D���z� Report Fraud You can send your Fraud Report to SAI by using this form. Discover tailored solutions to meet your contract needs – whether you need assistance assessing your current situation and obtaining the right GSA Schedule, or ensuring your awarded GSA Schedule Contract is up-to-date and compliant. The UAE Telecommunications Regulatory Authority (TRA) was established in 2003 to regulate the Information Communications and Telecommunications (ICT) sector in the United Arab Emirates (UAE) and to ensure sustainability, competitiveness and transparency among the service providers, customers and shareholders.The TRA is a regulatory body with more than … Our knowledge, experience, and expertise are now available on the go. Filing your complaint. 0 If the TRA decides not to accept the dispute, the consumer will be notified immediately and the case will be closed. The Telecommunications Regulatory Authority, pursuant to its authority under the Federal Law by Decree No. Channel: Clarifications: UAE Federal Feedback Gate National Customer Relationship Management (NCRM). The TRA’s Consumer Protection Regulations (“TRA’s Regulations”), which were amended in January 2017, set out the process for consumer complaints and disputes. the consumer’s name, address and contact details (phone number and email); the telecommunications service provider’s complaint reference number and the consumer’s account number; copies of personal ID documents – UAE ID card or passport; copies of all correspondence with the telecom provider; and. The Dubai Police has announced that 86 people were arrested this year on charges of phishing, Emarat Al Youm, an Arabic daily, reported on Thursday. Abu Dhabi P.O.Box: 26662 Abu Dhabi, United Arab Emirates. The TRA’s Consumer Protection Regulations (“TRA’s Regulations”), which were amended in January 2017, set out the process for consumer complaints and disputes. Following consultation, dispute resolution regulation is expected to be issued soon by the TRA. You can find contact details for DU above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. written authorisation or power of attorney, if the person submitting the complaint is not the consumer/ account holder. All other complaints shall be redressed within ten days from the date of registration of complaint. B����"�[_=D�U#F8-*�ۈB�D1@R�t:y�I���)C��)J ��p�~�}K-�l� /r��V���o�Q��OfV�b�#B��W�w�kU��_�s��Ǩ� ��ڛ׍�� h�bbd``b`Z$�� �V��@���b)9� Press Release - 19-Jan-2019 telecommunications UAE mobile phone revenues drop as subscribers rise For any clarification/feedback consumer can contact Sr. Research Officer (Consumer Affairs) at e-mail daca[at]trai[dot]gov[dot]in. No follow up action is taken by TRAI on individual complaint(s). The TRA will conduct an initial assessment of the dispute, particularly with a view to verifying that the dispute is genuine and the submission is complete. The authorized Dealer shall make a list of all received complaints as well as investigation in complaints. 14 0 obj <> endobj Their five-year term of office is both non-renewable and non-extendable. Ultimately, quality of service is high on the agenda and the TRA is taking a much more active role in bringing telecommunications service providers together and finding solutions for consumers with a view to increasing consumer satisfaction. `Z�~�:���;�ҫ��M���E����O{�T��7p��H�b�:$�܍�s��{җ��ŠZ ������l�\�| ^����UD�ud8��g\�7W�⑁ڑ�C@��&zY/Nw����oF�������`�*�����@��l����7��mlY�T�eQC��d�sr��'��2^��f`"�� �U�1'�⓺~͸��MS�-��F���0p��D;�m����"��~G��n�0�>��#�Y�x�ӽ�˨�~D�N~�$:��+d�*����l�8:�]ȕ�6����Ll[e��{����,�z��&nB���,�U`��bR},-ՉV0i��Z�C(I&�l��H���м�lڇ�Vi�m��b���X�y���5ް^ݐ�8�[���o��o �3�� Excuse my English as it is not my first language (UAE National). The TRA official said people should report any suspicious calls by dialling the non-emergency toll free number 901 or registering complaints online at www.ecrime.ae. Whether you have a query, suggestion or want to talk to us about our products and services, we are here for you. Please click here leave a message and we will get back to you shortly. The TRA’s Consumer Dispute Procedure is an efficient and clear-cut process that can be a great relief for consumers in situations where they are unable to resolve disputes directly with their telecommunications service provider. On 31 July 2017, Qatar requested consultations with the United Arab Emirates with respect to measures relating to trade in goods, trade in services and trade-related aspects of intellectual property rights from Qatar. endstream endobj startxref We will connect you to one of our agents now. Welcome to The Telecom Consumers Complaint Monitoring System (TCCMS) TRAI has taken several measures to protect the interests of consumers of telecom services. an official complaint with them and allow them (15) days to resolve your complaint. Fill-in application for and entre the dispute number provided by the service provider (if available) and attach any required documents. endstream endobj 18 0 obj <>stream The Telecommunications Regulatory Authority (“TRA”) is the UAE’s federal regulatory body for the telecommunications industry. United Arab Emirates University, P.O. The TRA will generally handle consumer disputes only after the complaint has been handled by the relevant telecom provider and within a three month period of the last handling by that telecoms provider. In accordance with the Department’s procedures, the Respondent has a right to file a grievance against a decision to impose disciplinary action against him/her within one month from the date of the decision. 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