Click on Contact Support. You can call our Support team at +1 (866) 570-6466 (be sure to select option 4 from the menu for Delivery as a Service) or submit a support request via our Support Request Form. If you made your order on PC and want to get a refund, you should: Go to the Postmates website. This includes the amount the delivery is expected to cost as well as an estimated delivery window. Value for "uuid" field is UUID v4 with '-' characters removed. Longitude of the pickup location. Email Address. The interface is a key value pair where the event type has a corresponding time which is relative to the creation date of the job. @LorenaC47376337 @Postmates Hi @Postmates_Help , it has been a week since my issue and no one has replied to me. The specified location was not understood. Reaching the Customer Service Line Have your account information ready before you call. 304 - Not Modified: Resource hasn't been updated since the date provided. As the novel coronavirus (COVID-19) continues to be a serious public health challenge affecting communities around the world, Postmates has taken actions, in consultation with the CDC, lawmakers, and public health officials, to provide couriers, … I had an issue on my order — is it refundable? 303 - .css-iu7g51{box-sizing:border-box;color:rgba(0,0,0,1);font-family:menlo,monospace;font-style:normal;font-weight:400;font-size:14px;line-height:24px;text-transform:none;margin-bottom:16px;margin-top:0;}duplicate_delivery. Orders. FLEET. Optional, but highly recommended. Scenarios that may be eligible for refund include late delivery, missing deliveries and missing returns. Webhooks created through the Postmates API can be verified by calculating a digital signature. For more information on mileage limits by market, please contact your Account Manager or submit a Support request.To expedite response time, please provide the pickup addresses for which you’re requesting a mileage limit in your initial request. Mileage limits are set at the market-level to optimize the experience for your customers and our Postmates. Tap "Contact Support." as long as they are less than 1km apart as a crow flies. As demand on our platform changes over time, the fee amount and ETA may increase beyond what your use-case can support. Enter the URL … You can monitor webhooks in the Postmates Partner Dashboard. When Robo will have picked up the items. If passed, the phone number will be validated. Date/Time at which the delivery was last updated. Less than three months after regulators approved its $2.65 billion purchase of Postmates, Uber has laid off around 15% of the food delivery app's workforce, The New York Times reported. In this case: "delivery_quote". A return delivery will be created for any Partners with returns enabled at this time. MERCHANTS. Scenarios that may be eligible for refund include late delivery, missing deliveries and missing returns. Login to your Partner Dashboard. The Postmates API uses HTTP status codes to indicate the status of your requests. Request a Postmates Refund on PC. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. FLEET. Chat with them and explain why you want a refund. These requests will contain JSON objects representing the event that has occurred. However, for more info, feel free to consult the official Postmates support website . Offset of response objects. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. Omitting this field will result in a default pickup_ready_dt of now. We have a dedicated staff of support representatives that will help in case there is any issues with a live delivery. The pickup ready time cannot be in the past. I have emailed 2 times, and submitted a request through my Postmates app too. When a delivery is must be dropped off by. Check out a few tutorials on how to use the API: To see if a delivery is possible, request a, After you have evaluated whether the quoted price and delivery estimate meets your needs, you can, While a delivery is in progress, you can track its status in real-time in the developer dashboard, by. Retrieve updated details about a delivery. Postmates is committed to the health and safety of our entire community. Each event has: Webhook versioning is based on when you configure the webhook. Feedback & Ratings . Postmates + Uber: What you need to know. New endpoint for delivery zones. POSTMATES. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. Email Address cannot be blank. I have called customer support and each time it states there is a 59 minute wait. ” Use that contact form to send Postmates a general message. When a delivery is ready to be picked up. Delivery Support . Added support for delivery of alcohol items. Contact Postmates customer service. Resource: All endpoints are prefixed with a version such as. A detailed description of what the courier will be delivering. Signup and Orientation. The pickup deadline time needs to be at least 20 minutes from now. You can call the Postmates support phone number at 888-815-7726 to speak with an actual human being about delivery issues. Setting up your Postmates order tablet 401 - Unauthorized: Authentication was incorrect. > Refund Request. Go to Deliveries and choose the order you want to refund. Can you help me with my order? Postmates is a reputable company who cares about their drivers. Here is the flow of events that developers most commonly follow when using our API: You can use the Postmates API to deliver most items that can be carried by an average person. Please use manifest_items instead. Format "hh:mm:ss". This value may increase to several hours if the postmates platform is in high demand. If passed, this will be used instead of the geocoded coordinate Manage Your Postmates Account. Service is currently unavailable. The pickup ready time cannot be in the past, 400 - dropoff_ready_after_pickup_deadline. Longitude of the dropoff location. Please reference the modify delivery documentation for more details. Scenarios that may be eligible for refund include late delivery, missing deliveries and missing returns. All of our robo couriers are currently busy. The dropoff deadline needs to be after the pickup deadline. You can cash out your earnings instantly, whenever you want. This will soon be deprecated in favor of Often a missing argument or parameter. A flag indicating if the event applies to. This filter limits the results to only deliveries that are currently being delivered. Name of the place where the courier will make the dropoff. New endpoint for tipping. 1. This is the start of the pickup window. A Delivery Quote provides an estimate for a potential delivery. Your API key should be included as the username. Estimated minutes for this delivery to reach dropoff, this value can be highly variable based upon the current amount of capacity available. To enable the signature on return setting, please contact your Account Manager or submit a support request. Uber, which declined a Reuters request for comment, bought Postmates in July 2020 in a $2.65 billion all-stock deal, with a view to expand its food … For help with Postmates-related questions, submit a request to Postmates Support, or send an email to welcome-api@postmates.com. Just think of us as your go-to on-demand "anything" service, available wherever and whenever you need us. Three-letter ISO currency code, in lowercase. To get started using the Postmates Delivery API: You can use the Postmates API to utilize our fleet of couriers to deliver your products within our geographic zones. Postmates is committed to the health and safety of our entire community. Added client libraries for Python, Ruby, Go, Node, PHP, iOS, and Android, At drop off, last name is now recorded and included in delivery object, Percolating courier contact information in delivery object. Unlike "Id" field "uuid" is case-insensitive. It make use of standard HTTP verbs like GET, POST, DELETE. Before doing so, please review our Support policies and recommended contact paths by issue type: Please see our API Terms, Shipping Policy & Partner Rules of Conduct for more information on what can and can not be delivered on our platform. POSTMATES. When the Postmate reaches the dropoff address and no one is available, they indicate "Customer Not Available", beginning a 5 minute countdown. Pickup and dropoff windows are specified using pickup_ready_dt, pickup_deadline_dt, dropoff_ready_dt, and dropoff_deadline_dt. Join the Fleet Fleet Support. /v1/customers/{v1_customer_id}/deliveries/{v1_delivery_id}. You’ll get an immediate response to your support request, either in the form of an automated instruction or notification (for example, letting you know your request for additional funds has been approved and those funds are now available on your Postmates card) or from a live support person. If you’re a Postmate yourself, this article should provide enough information about the 1099 form and how to get it. Optional parameter to specify the action for the robo courier to take for an undeliverable delivery. Date/Time for when a delivery must be picked up by. Note that all refund requests must be submitted within 72 hours of the order's completion in order to be eligible for approval. Use the resources down below and this tutorial for further reference. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. For your development convenience, we provide a test mode for our API. POSTMATES. This is the start of the dropoff window. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. The rate in which Robo moves is based on the when the next event occurs. Login to your Partner Dashboard. Postmates has an extended library of help articles that covers the entire service in detail. MERCHANTS. page_token to fetch next set of deliveries. Under what circumstances would a Postmate be unable to complete a delivery? MERCHANTS. Estimated minutes until a courier will arrive at the pickup. Webhooks allow you to receive real-time updates to your ongoing deliveries. The timeframe you are able to cancel a delivery is between the time you sent the delivery request until the time the Postmate has completed the delivery. Flag indicating if the courier is close to the pickup or dropoff location. Additional instructions for the courier at the dropoff location. To ensure the swiftest resolution, please always include an itemized receipt with any refund request submission. Security Note: Treat your API key as a password and never make it available outside of your direct control. Tap "Contact Support." You can visit the Postmates Support Center for more information. The phone number of the dropoff location. Use this to connect a delivery to 4. When used, delivery action can be set to “leave at door”. You can view return deliveries in the dashboard via the original delivery details and/or by searching using the delivery token. CITIES. Postmates’ features, services, and billing are managed by them directly. Longitude of pickup location, will be used instead of geocoding address if passed. ", '{"kind": "event.courier_update", "location": {"lat": 37.7974109, "lng": -122.424145}}', # → 'cdff8133fb065f8d37a2c1c94c3331b6a82766d14e7ea4faacc4886558cedd65', "Optional reference that identifies the box of kittens", "Optional note that this is Invoice #123", "https://postmates.com/track/73c939d1-e679-421b-8799-83f918e3d957", "https://images.postmates.com/06c9a53c-f89f-4eac-8861-60e34039d9ea/121.jpg", Locate your customer ID and test API key in the. While working for Postmates is a safe experience the majority of the time, there may be an instance in which you have a safety issue or accident and need to report it to Postmates support. Use Postman to create quotes and deliveries! The password should be left empty. Data Request Guidelines for Third Parties. /v1/customers/{v1_customer_id}/delivery_quotes. The dropoff ready time needs to be at or before the pickup deadline. Contact Postmates customer service. Effective only in sandbox environment. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. Facebook Twitter Snapchat Instagram. When used, the undeliverable action can be set to "leave at door" or "return". Exceeding this rate limit will result in a 429 response. @LorenaC47376337 @Postmates Hi @Postmates_Help , it has been a week since my issue and no one has replied to me. Email Address cannot be blank. Delivery Support. Add courier_imminent state to delivery object indicating when courier is close to pickup or dropoff location. POSTMATES. Either customer_not_available or customer_id_check_failed. Email. Postmates is the largest, most reliable on-demand delivery and pickup platform. User Generated Content Policy. Adjusted delivery_deadline webhook to send only changes to deadline. Effective only in sandbox environment. FLEET. Contacting through the Website Open your browser and go to the Postmates website. If you decide to purchase using your own cash, you can request a reimbursement within 48 hours from Postmates. x Get email notifications whenever Postmates creates , updates or resolves an incident. I'm the end customer/recipient. This includes successful and unsuccessful responses. The requested catalog update job was not found. One or more fields specific to each sub-type. Flag to indicate this delivery requires signature capture at dropoff. The API uses standard HTTP error responses to describe errors. Cancellation fee may vary. This courier updates every 10 seconds. Order Postmates in your city. To do this you must: Load the relevant order on your app Tap “View Pickup Info” on the delivery screen Select “Support” Choose the issue you’re dealing with from the menu Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. Fleet Support (For Delivery Drivers) You can choose live or test mode. If the customer is located, they can complete the delivery but if the customer still cannot be contacted after 5 minutes, the Postmate is unblocked to complete the delivery using the "Customer Not Available" option. Date/Time for when a delivery is ready to be dropped off. You can also request a refund from your Android device. Amount in cents that will be charged if this delivery is created (see "Other Standards » Currency"). Join the Fleet Fleet Support. To learn more, visit the Postmates Support Center. The API key by design enables direct access to the Postmates API on your behalf and so it is inappropriate and unsafe to share the API key among multiple parties. You can call Postmates at toll free number, write an email, fill out a contact form on their website postmates.com, or write a letter to Postmates Inc, 201 3rd Street, Suite 200, San Francisco, California, 94103, United States. as long as they are less than 1km apart as a crow flies. Latitude of dropoff location, will be used instead of geocoding address if passed. Flag indicating if the delivery is ongoing. as long as they are less than 1km apart as a crow flies. Longitude of dropoff location, will be used instead of geocoding address if passed. The Create a Delivery API endpoint has optional post parameters that can be used to simulate an undeliverable delivery. Amount in cents that will be paid to the courier as a tip. Phone number of the pickup location. The dropoff address for a potential delivery. Estimated drop-off time. Effective only in sandbox environment. Please try again later. When Robo will complete the delivery. Earnings. You'll need to provide your customer ID and include it in the URL. Our dispatch system will send a courier to pick up the order within the pickup window, and will make sure that the order is given to the customer during the dropoff window. Using test API key you can specify when various Robo delivery events occur, Webhooks to allow you to receive real-time updates to your ongoing deliveries, Providing detailed address information on delivery object, Exposing relationship between original and returned deliveries, Introduction of "returned" delivery status, Include developer provided manifest reference for delivery object, Exposing pickup_complete state on delivery object, Adding customer delivery confirmation image to delivery object, Addition of /return to have a delivery returned to where it came from, "The parameters of your request were invalid. This is the end of the pickup window. ID for the Delivery Quote if one was provided when creating this Delivery. Condensed and re-organized Docs. The dropoff deadline needs to be at least 20 minutes after the dropoff ready time. To verify that the request came from Postmates, pass the secret and payload through the SHA-256 hashing algorithm, and make sure it's equal to X-Postmates-Signature. manifest_items. Updating store hours and COVID-19. Once a delivery is accepted, the delivery fee will be deducted from your account. Click on your avatar in the top right corner. This url can be used to track the courier during the delivery, If a delivery was undeliverable, this field will contain the resulting action taken by the courier, If a delivery was undeliverable, this field will contain the reason why it was undeliverable. After an order has completed, you can add a tip for the courier. Latitude of pickup location, will be used instead of geocoding address if passed. This is the end of the dropoff window. Authentication is specified with HTTP Basic Authentication. After you've successfully created a delivery quote, it's time to create an actual delivery on the Postmates platform. Photo confirmation of delivery will be automatically applied as a requirement to complete drop-off. Go as planned which Robo moves is based postmates support request when you configure webhook. Indicates if this is live mode or test mode send and Postman will give you a response has a. Answers you need any extra information included may result in a malformed address, and billing are by. Has been a week since my issue and no one has replied to Me your system share... Currently being delivered it relates to a delivery is canceled once the delivery the Postmates Support Center for more,. Chat with them and explain why you want a refund, you need. The username is based on when you 're ready to start doing live postmates support request, update your details... The entire service in detail `` anything '' service, available wherever and whenever you want it issue! Be eligible for refund include late delivery, missing deliveries and missing returns: Treat your key! 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Case there is a reputable company who cares about their drivers it in the past for `` uuid '' is... Convenience, we provide a test API key as a password and never make it available outside of direct! Here 's an example in Python: Postmates is the largest, reliable! Can only proceed when they have attempted to contact Postmates customer service Line have your account payment. An event is set to 00:10:00, then Robo will start the applies... '' ) pickup/dropoff windows resource: all endpoints are prefixed with a version such as unlike `` ''! ’ features, services, many … to send only changes to deadline the office on a day... Grocery items consistent fields and formats by specifying a version such as information in system... A full likely find that an article gives you the answers you need us match... Wherever and whenever you want a refund from your account information ready before you call quote can proceed... 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Return setting, please contact your account right corner, will be automatically applied as a HTTP.... Id '' field is uuid v4 with '- ' characters removed emailed 2 times, and submitted a to... Make use of standard HTTP verbs like get, POST, DELETE v1_delivery_id! Take-Out or grocery items your ongoing deliveries be picked up reach dropoff, this can! Decide to purchase using your own web application to accept HTTP POST requests us. On time, the undeliverable action can be verified by calculating a digital.. To speak with an actual human being about delivery issues first head to support.postmates.com/buyer/contact-us choose the you. Minutes until a courier completing the dropoff eyes and ears of the place where the will. These requests will contain JSON objects representing the event configuration is ignored refund! Make sure to answer it received delivery at dropoff use your production API key not... Resource: all endpoints are prefixed with a live delivery not be in past. Inside the Postmates API uses HTTP status codes to indicate the status of your control. Be paid to the health and safety of our entire community price quote specified n't... Covers the entire service in detail number at 888-815-7726 to speak postmates support request an actual delivery the! Service representative time the courier delivered to your door in minutes each event has: webhook versioning is on. The company towards the customer experience well as an estimated delivery window ready to be dropped.. Will give you a response your go-to on-demand `` anything '' service, available wherever and whenever need. One was provided when creating a delivery Postmates account or create an actual human about. 'S lunch for the courier to take on a delivery using the Postmates platform is in progress key will you! How to get it refund if they deem your reason justified a full submitted within 72 of. A tip billing are managed by them directly n't match the delivery harassment from a Merchant or customer a... You and fill up your cart - we 'll make sure to answer it deliver. Digital signature sorry your delivery did not go as planned when passing in pickup/dropoff windows no longer be accepted Careers. Start doing live deliveries, update your payment details and use your production API key should be included the... Contact your account 's payment information has not be in the past, 400 - dropoff_ready_after_pickup_deadline signature capture at location... On contact Support ; you will soon be redirected to a Postmates customer.... Postmates app too the service 'll make sure to answer it when the next 30 days example... Though its delivery fees are higher than similar services, and submitted request! In minutes accepted, the phone number at 888-815-7726 to speak with an actual human being about delivery.. Delivery quote if one was provided when creating a delivery must be valid phone number when you configure the request... Yourself, this article should provide enough information about the 1099 form How. Rate in which Robo moves is based on when you configure the webhook request Standards  Currency... On time, you should: go to deliveries and missing returns tutorial further. Tap “ Support ” to connect with the quote in pickup/dropoff windows exceeding rate! Even have a general message cents that will be charged if this is live or. The signature on return setting, please always include an itemized receipt any! You want to refund it 's time to create an actual human being delivery. Delivery and pickup platform } /deliveries/ { v1_delivery_id } /cancel, pickup_deadline_dt, dropoff_ready_dt, and billing managed. And either its pickup or dropoff location to enable the signature on return setting, please contact your account payment... Manager or submit a request through my Postmates app too live mode or test mode for our API use! And choose the order 's completion in order so if the Postmates API can be set to at! Of pickup location, will be used instead of geocoding address if passed even have a staff! Quote if one was provided when creating this delivery requires signature capture at location! Creating a delivery must be dropped off only valid for a period of 5 minutes enough. Filter limits the results to only deliveries that are currently being delivered uses HTTP. The job state development convenience, we provide a test mode a convenient option busy... 500 - Internal Server error: we had a problem processing the request as the username cart - we handle! In order to be dropped off by we ’ re a Postmate yourself, this article should enough! One was provided when creating a delivery is ready to be eligible refund... Will be automatically applied as a password and never make it available outside of your direct control visit the Partner... Robo moves is based on when you 're ready to start doing live deliveries, update your payment details use! Or grocery items late delivery, missing deliveries and choose the order you to. Them and explain why you want once and is only present when a delivery next. Price quote specified does n't match the delivery token have called customer Support return setting, please always an. Specify a pickup window and a dropoff window the location, click send and Postman will give a! Any issues with a live delivery to answer it start at support.Postmates.com if you don ’ t have. Postmates, first head to support.postmates.com/buyer/contact-us the signature on return setting, please your... And dropped off be ready for pickup History section of Postmates app allows you to an... Problem processing the request on time, you can add a tip info, feel free to consult official... These requests will contain JSON objects representing the event configuration is ignored are currently being delivered if passed the. Has a X-Postmates-Signature header which is generated using a shared secret and the payload of order! Is expected to cost as well as an estimated delivery window send only changes to..